Shaped By Design

Privacy Policy

Last updated: May 14, 2025

At Five Page Web Design, accessible at https://shapeddesign.co.uk, we take your privacy seriously. This Privacy Policy outlines what personal information we collect, how we use it, and your rights related to that data.

By using our website or interacting with our services, you consent to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to all personal data collected through our website and any associated forms, contact methods, or tools (such as live chat, scheduling links, email opt-ins, or landing pages). It does not apply to information collected offline or via other channels not controlled by Five Page Web Design.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, business name, website URL, etc.
  • Submitted Content: Messages, form entries, support tickets, feedback, and any files or links you provide.
  • Technical Data: IP address, browser type, device type, pages visited, referring URLs, time spent on site, and general location (via analytics tools).
  • Marketing Data: Interaction with emails, open/click rates, preferences, and cookie identifiers.
  • Third-Party Tools: If you use embedded tools (e.g., Calendly, Typeform, MailerLite), data may be collected by those services under their own policies.
  • Payment Information: If applicable, payment processing is handled via third-party providers (e.g., Stripe, Square, Paypal) and we do not store full payment card details on our servers.
  • Login Credentials: If provided, we may collect and store access credentials for services such as hosting accounts, domain registrars, and WordPress admin panels to perform work on your behalf. This information is stored securely in an encrypted password storage tool and used solely for authorized purposes.

3. How We Use Your Information

We use the information we collect to:

  • Provide and operate our website and services
  • Respond to your inquiries and support requests
  • Personalize and improve your experience
  • Analyse traffic and usage patterns
  • Develop new services, offerings, or features
  • Send you transactional and promotional communications
  • Enforce our terms and policies
  • Detect and prevent fraudulent or malicious activity
  • Comply with applicable laws and regulations
  • Access hosting, WordPress and domain registrar accounts to do work on your site

4. Log Files

We follow a standard procedure of using log files. These include information such as IP addresses, browser type, ISP, referring pages, date/time stamps, and interactions. This data is used to analyze trends, administer the site, and gather demographic information. It is not linked to personally identifiable information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance, remember preferences, and serve relevant content. These may include:

  • Session cookies
  • Analytics cookies (e.g., Google Analytics)
  • Marketing cookies (e.g., for retargeting ads)

You can control or disable cookies through your browser settings.

For more general information, see All About Cookies.

6. Third-Party Services

We may use third-party tools and integrations to deliver our services. These providers may collect data under their own privacy policies. Examples include:

  • Google Analytics (traffic analysis)
  • Calendly (meeting scheduling)
  • Stripe (payment processing)
  • Web hosting platforms (e.g., Bluehost)
  • Hiver (customer ticket management)
  • Vocus (email marketing)
  • Make.com (automation)
  • Zapier (automation)
  • ChatGPT (artificial intelligence)
  • Claude (artificial intelligence)
  • Slack (messaging)
  • Microsoft Teams (messaging)
  • Google Workspace (email & documents)

We encourage you to review the privacy policies of any third-party platforms you engage with via our site.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your data, including:

  • HTTPS encryption
  • Restricted access to sensitive data
  • Use of secure data processors
  • Regular review of our internal data handling practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, tax, and accounting obligations. We may retain some anonymized or aggregate data for analytical purposes.

You may request deletion of your data at any time (see Section 9).

9. GDPR Data Protection Rights (EU/EEA/UK Residents)

You have the right to:

  • Access – Request copies of your personal data
  • Rectification – Request that we correct inaccurate or incomplete data
  • Erasure – Request deletion of your personal data (under certain conditions)
  • Restriction – Request that we limit processing of your data
  • Objection – Object to processing based on legitimate interests or marketing
  • Portability – Request transfer of your data to another provider
  • Withdraw Consent – Withdraw consent where we rely on it for data processing

To exercise these rights, contact us at hello@shapeddesign.co.uk. We will respond within 30 days.

10. Children’s Privacy

We do not knowingly collect personally identifiable information from children under the age of 13. If you believe your child has submitted personal data to us, please contact us immediately. We will make reasonable efforts to delete such data from our records.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business operations. Updates will be posted on this page with a new “Last updated” date.

We encourage you to review this page periodically.

11. Changes to This Policy

If you have questions or concerns about this Privacy Policy or wish to exercise your data rights, contact us at:

Five Page Web Design LTD

📧 hello@shapeddesign.co.uk